Refund policy

Exchanges

Exchange Only: We offer an exchange-only policy. No refunds will be issued. 7-Day

Exchange Period: Exchanges are allowed up to 7 days from the date of purchase.

Receipt Required: A receipt and order number must be presented for all exchanges.

Condition of Items: Items must be unworn, unwashed, and in their original condition with all tags attached to be eligible for exchange.

Online Orders:

7-Day Return Window: If you ordered online, you have 7 days from the date of delivery to ship the item back to us for an even exchange or store credit.

Shipping Instructions: Please ensure the item is securely packaged and include the original packing slip or receipt. Shipping costs for returning the item are the responsibility of the customer.

Processing Time: Once we receive your returned item, we will process your exchange or issue store credit within 5 business days.

Store Credit: Store credit will be issued in the form of an online code that can be used for future purchases.

Exceptions:

Final Sale Items: Items marked as final sale cannot be exchanged or returned.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 48 hours of receiving the order for assistance.

How to Initiate an Exchange:

In-Store: Bring your item and receipt to T-Shirt Outlet location within 7 days of purchase.

Online: Contact our customer service team at contact@sweetreliefapparel.com to initiate the exchange process and receive return shipping instructions.